Sentinel — Customer Support Copilot
A multi-channel AI agent that resolves common support tickets without human escalation, hands off cleanly when it can't, and learns from every conversation.
Thrubyte is a product-first studio. We design, build, and operate AI platforms, web products, and the engineering backbone that keeps them shipping.
From the model layer to the marketing site — Thrubyte covers the entire digital stack a modern business needs. Four core practices, and everything in between.
End-to-end AI capabilities — from quick automations that replace manual work, to production-grade copilots, agents, and intelligent platforms tailored to your domain.
Marketing sites, SaaS platforms, internal tools, mobile, and complex web apps — engineered for speed, scale, and conversions. We take ideas from blank canvas to production.
Pragmatic cloud architecture, CI/CD, observability, and the long-term care of the systems you depend on — including rescuing inherited products and scaling them properly.
Brand, UX, product strategy, and technical audits. We think with you before we build for you — and the result is software that feels inevitable to your users.
A few of the systems we've designed, built, and continue to operate for our partners.
A multi-channel AI agent that resolves common support tickets without human escalation, hands off cleanly when it can't, and learns from every conversation.
An ML-driven SKU forecasting engine that fuses sales velocity, seasonality, and supplier signals to cut overstock and out-of-stock events for mid-market retailers.
A real-time voice agent that answers inbound calls, books appointments, qualifies leads, and routes complex cases to humans — 24/7 phone presence for SMBs.
Extracts structured data from contracts, invoices, and PDFs with confidence scoring and human-in-the-loop review. From 90 seconds to 9 seconds per document.
No theatre. Weekly increments, demoed live, with real production code you can ship.
Workshops, technical audits, and a shared north star. We define the smallest valuable bet you can ship.
Information architecture, flows, and a polished UI prototype your team and customers can actually feel.
Weekly increments, demoed every Friday. Production code, real data, no Figma-to-PDF theatre.
We own deployment, observability, and the first 30 days of metrics so the launch sticks.
Retainer-style partnership for the long arc — new features, scale, and the next bet.
The toolkit we ship with
We're a tight, senior team that pairs strategic product thinking with the engineering muscle to actually ship it. We pick a few partners a year and we go deep.
Every project is staffed with engineers who've shipped to production for years. No junior swap-ins after the SOW signs.
We define the smallest valuable bet, ship in weeks, and measure. Strategy that doesn't ship is theatre.
Software is a living thing. We own the deployment, observability, and the first 30 days of metrics — not just the handover.
Tied to your goal: signups, conversion, NPS, cycle time. If it doesn't move the metric, we won't build it.
Short, opinionated writing about the patterns we keep seeing — what actually works when you put AI into a real business.
The biggest wins from AI aren't moonshots — they're the boring, repetitive tasks your team has been doing manually for years. Here's where to look first.
If your team is still doing any of these by hand, you're leaving real money on the table. A field guide to the unsexy wins.
What an 'AI agent' actually is, what it isn't, and the pragmatic path from your first prototype to a system you'd trust in production.
“Their AI copilot quietly resolves the work our team used to dread on Monday mornings. We gained back two FTEs in capacity without hiring.”
“Thrubyte shipped our document intelligence pipeline in five weeks. What used to take a paralegal an hour now runs in under a minute, with auditability.”
“They didn't just build the model — they built the whole product around it. Onboarding, dashboards, billing. We launched into revenue, not into a demo.”
Tell us what you're working on. We'll come back within one business day with honest thoughts, scoping, and a path forward.